FREE SHIPPING WORLDWIDE

FREE SHIPPING WORLDWIDE

Returns & Exchanges

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not refund or exchange items that have been personalised unless the item is faulty.

Please note that dark items of clothing can transfer dye to light coloured bags.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All refunds are processed in the original currency of the order ($AUD).  Any conversion loss will not be covered within the refund process.  Please note we do not refund any additional charges including customs duties or sales taxes where they are not included in our process.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@freestateaccessories.com.

Faulty Goods

Goods are considered faulty if they are received damaged, or where a manufacturing fault occurs.  Items that are damaged as a result of normal wear and tear or incorrect use / abuse are not considered to be faulty.  

For all faulty or damaged goods, Free State Accessories offers repairs, replacement or full refund (including shipping costs).  Contact us on customercare@freestateaccessories.com to arrange.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged, subject to availability.  If you need to exchange it for the same item, send us an email at customercare@freestateaccessories.com and send your item to: PO Box 333, Waverley, NSW, Australia, 2024.

Shipping

To return your product, you should mail your product to: PO Box 333, Waverley, NSW, Australia 2024.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $140, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.